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Physical Damage & Dead on Arrival Policy

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1. Transit Physical Damage Policy :

estorewale.com’s  Transit Physical Damage Policy offers you the option to return or exchange items purchased within 01 days of receipt of the product.

estorewale normally arranges the replacement in the buyer’s doorsteps and the customer needs to follow the below steps to get the brand new product at his doorstep.

Replacement applicable only when following below steps:

a. The return request for the products is to be sent within 01 days of the receipt of the product only for physically damaged products.

b. Buyers are requested to share the email with  4 side pictures of the damaged product along with all 6 side pictures of the carton box with white tharmocol packing.  There should be one clear picture of the damaged product sl. no. and model number sticker to doa@estorewale.com

c. The invoice copy of the damaged product also needs to be sent with the same mail.

d.  Upon receipt of the mail estorewale will help to generate the complaint no#  with the APC call center and arrange the onsite visit to customer location to inspect the product.

e.  Once the APC service engineer checks the product, they will arrange the replacement in the next 48 working hours with a brand new unit at customer location

j. In case if could not generate the case id from the manufacturer for physical damage, we will arrange the pickup and arrange to deliver the new unit.

k.  Please do not avoid and hesitate to send the photographs of the damaged product which will unnecessary delay the entire process. If all the required photographs explained above are not shared, the replacement will not happen.

 

2. Dead on Arrival Policy :

estorewale.com’s  Dead on Arrival Policy offers you the option exchange items purchased within 21 days of receipt of the product.

estorewale normally arranges the replacement in the buyer’s doorsteps and the customer needs to follow the below steps to get the brand new product at his doorstep.

Replacement applicable only when following below steps for Dead On Arrival Cases:

a. The return request for the products is to be sent within 21 days of the receipt of the product only for Dead on Arrival products. All dead on arrival cases are managed directly by the APC Call Center from day one of your purchase. The buyer will get the replacement when they follow the instructions without any issues.

b.  The buyer needs to log the complaint by calling APC call center no. 1800-4254272 / 18001030011 or email indiainfo@apcc.com / doa@estorewale.com.  When sending the email make sure that you are quoting Product model no, sl. no. of the product, your address, contact no. and the purchase invoice copy.  Please keep the purchase invoice ready when you call center to inform them of the product sl. no. and model number.

d. The invoice copy of the damaged product also needs to be sent to APC customer care.  indiainfo@apcc.com

d.  Upon receipt of the complaint no#  with the APC call center and arrange the onsite visit to the customer location to inspect the product.

e.  Once the APC service engineer checks the product, they will arrange the replacement in the next 48 working hours with a brand new unit at the customer location

f. The entire process will take 3-4 working days and also depends on customer response.

g. All replacement/repair will be provided by the nearest APC service center from day one.  estorewale will facilitate the service through the APC call center.

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