1. Return Policy :
estorewale.com’s Return and Exchange Policy offers you the option to return or exchange items purchased within 01 day of receipt of the product.
Returns are subject to the estorewale.com return policy. Buyers can conveniently place their return request online, if you’ve received an item in a ‘Dead on arrival/ faulty product items’, ‘Order Error’ or Received Wrong Item / damaged item ‘state.
Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.
Return Policy is applicable only when :
a. The return request for the products is to be sent within 01 day of the receipt of the product only for physically damaged products.
b. Once the return request is accepted you would receive a mail with return instructions & return address.
c. The product to be returned should include price tags, labels, original packing, freebies and accessories which were shipped along with the product.
d. In case of branded electronic items, return, repair and replacement policy will apply according to the particular Brands / OEM’s replacement & Support policy. No return or replacement allowed for electronics goods once the factory seal opens for any reason.
e. Dead on arrival / faulty product – Items must be returned in the original condition they were received in with all the accompanying accessories & the reason for returning.
f. Order Error* – product must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
g. Other – Please share the details for return of the product.
h. Received Wrong Item / damaged item – Points to be shared about wrong/damaged item received along with the photographs.
i. Once the item is received back to us confirmation mail is sent to the buyer.
j. All returns expenses must be borne by the buyer irrespective of the reason for return. No refund of return cost will be made by the estorewale.com
2. Return Exceptions Policy:
a. Return request is made outside the specified time frame.
b .Anything missing from the package, have received including price tags, labels, original packing, freebies, and accessories.
c. Defective/damaged products that are covered under the manufacturer’s warranty.
d. Product is damaged due to misuse or Incidental damage due to malfunctioning of the product.
e. Products returned with tampered or missing serial numbers.
f. Products used and noticed that the performance is not up to the expectations.
3. Refund Policy :
a. We understand how much you value and care for your every purchase. We strive to provide the most hassle-free online shopping experience.
b. 100% Refund Will be issued to the customers when the item is not available for sale or out of stock during any point of time before shipping the item. If there is delay in shipping and when buyers are not ready to wait till they get the stock, they can request for refund ( 5% gateway charges deducted) by writing to us on firstname.lastname@example.org so that it could be initiated for refund in 24 Hrs. However, actual credit to buyer account takes up to 10 working days based on their banks formalities.
c. However, in case, buyer requests for refund on their own reasons before actual shipment of the ordered product, estorewale.com shall make the refund by deducting the gateway transaction fees of 5% on transaction amount. Only the difference amount will be refunded.
d. In case, buyer returns the product ( by rejecting the delivery acceptance), the actual onward shipping and reverse shipping charges charged are deducted to buyer while making the refund.
e. Refund may not be possible once product is shipped out when making the refund request.
f. Buyers shall required to send the refund request to email@example.com by agreeing to deduct 5% processing charges in the transaction amount.
4. Full Refunds are issued when
a. The product returned under shipping error/late delivery only the product cost is refunded.
b. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 4 days. The refunds are initiated within 5 to 10 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
c. On product inspection of the return package, it should include price tags, labels, original packing, freebies and accessories else a partial refund is issued.
d. Once the refund has been initiated confirmation mail will be sent to the buyer.
e. On order cancellation refund would depend on the mode of payment chosen by you while making the payment.
f. On product inspection if products returned with tampered or missing serial number the order is not refunded.
g. No Refund for shipping charges are made as all return cost should be borne by the buyer. Total refund will not exceed the amount paid to estorewale.com while placing the order.
h. In case of refund on returned products, shipping charges are deducted in the total cost paid.
5. Refund Method
a. Refund is usually made on the same method how buyers have made the payment. It will be refunded to the same account within 10 business days.