FAQ

Yes. We are authorized online portal by APC Schneider to sell all their products. You can see our listing on their website under online partners. You can also find us in every product specifications under the buy now section.
Yes. This website is directly managed by APC by Schneider to market & sell the products of APC. But not owned by Schneider Electric.
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Worldwatch Institute, please feel free to e-mail us at support@estorewale.com ordering online on our site is completely secure
We are Sorry. Currently, we do not have the option of COD
Yes. We deliver the product across India through FedEx and India Post. If it is bigger Item, kindly check service availability . Input your pincode and check whether the 10kg surface service available as almost all UPS goes with this plan. If service type is yes then service is available to your location,
Yes. You could make offline payment by NEFT/ RTGS. You can make offline payment by scanning the QR code also. You will get account details when you place the order for offline payment while placing the order. Please share your payment details to us along with order id. email details to payments@estorewale.com
Usually, the price displayed on our site is final. However, we can workout further discount in case of corporate and bulk deals for which you need to send your requirement by giving all details such as your company name, address, GST No., the product required, specifications etc. to quote@estorewale.com. We will revert with the quote for making an offline transaction.
Docket number update happens as soon as we prepare the shipment for delivery. However, it will take some time to update in the couriour service provider server. Usually it happens late in the night. Hence, don't be panic and request you to wait for some more time to get update. Track it preferably next day.
We can workout further discount in case of corporate and bulk deals for which you need to send your requirement by giving all details such as your company name, address, GST No., the product required, specifications, etc. to our mail id quote@estorewale.com. We will revert with the quote for making an offline transaction.
Yes. You will get 100% ITC benefit, provided that you mention your correct GST no. while checking out. If the GST no. mentioned is wrong you will not get the credit. If you notice the GST No mentioned on the invoice is incorrect or not mentioned please bring to notice as soon as you receive the product so that we will correct the same on priority.
Yes. All products sold by us are genuine and you will get GST paid invoice for every item goes out of our warehouse. You will get the invoice copy (hardcopy) on the top of the box pated just behind the address label. You will also get the softcopy to your registered mail id.
We normally use FedEx as our preferred courier options for all our surface transport mode. If the FedEx surface is not available to the given Pincode then we try other shipping options like GATI, Delivery etc. All our air shipment is being sent through India Post (Speed Post) and hence reach every location in India.
Currently, we accept all Credit / Debit Cards, Internet Banking, Cash Cards, Wallets, UPI Payments, Google pay through Payumoney online gateway and Offline modes such as QRcode Scans, and NEFT and RTGS as an option.
Yes. We can support you on GeM portal for limited SKU’s but not all. Please share the details to support@estorewale.com to take it further.
Normally, We do not take back the product we sold as all products sold by us are factory sealed and with manufacturer warranty. In case of any issues from day one, you need to get in touch with APC Support and log the service request, so that the technician comes to your place and either service or replace the product. However, we may assist you in getting the issue resolved in case if you find it difficult.
We provide 21 days Dead on arrival Support which includes 1-day Physical Damage Support. In case of any issues within 21 days of invoice date buyer will get the brand new unit as a replacement from the nearest APC service center. Normally DOA replacement takes about 3-4 working days normally after registering the service request. Please click here to understand the DOA policy. Buyer needs to follow the simple steps as it is managed by APC call center directly.
We pack every item with special care with bubble/ plastic wrap on original packing. Normally physical damages do not happen. However, in case of physical damage reported immediately are taken care and a replacement from the nearest APC service center will be arranged in a week time. However, the buyer needs to follow a few simple steps. Please click here to understand the Physical Damage Replacement policy
Every buyer will get the e-mail with the tracking docket number and the shipping service provider once the item is shipped. Please visit their respective website and track with the docket number provided. You can click here to track your product once you have tracking details
Usually, we ship on the same day of placing the order if the order placed before 1 PM. If it is placed later, then it would be shipped on the next working day. We are closed on Sundays and Public Holidays.
It depends on your location. Usually in Bangalore, Chennai, Hyderabad it is next working day delivery. Other location may take 2-7 days as it is the surface mode transport. If it is air shipment (smaller items except for battery) it takes 1-2 days.
We refund the orders if it is requested before shipping the product. We will deduct 5% gateway transaction charges before making the refund. It is not possible to make the refund once the item is shipped. It is also noted that it may take upto 10 working days to credit to your original account where you have made the payment from.
We strive to support 24/7, however, when we are attending the other customers and during non-peak hours there may be a delay in response. However, if we miss your chat, we will call you or communicate by mail and try to resolve your queries, please be leave your questions in details so that we can get back to you with right answers. Make sure that the contact details shared are correct to communicate/contact you.
Yes. You will get a response for every chat on Whatsapp typically in 2-3 hours max. Normally you will get an instant reply.
We do not offer credit to end customer. However, for corporate customers, we can offer credit against submitting a few documents further legal approval and credit sanction. For details on credit process please send mail to support@estorewale.com
All APC UPS products come with two years onsite warranty including battery. Few products are with one year warranty and mentioned in the product listing. RBC Batteries are with One year carry-in warranty. Warranty starts from the day we bill to you, not from the manufacturing date.
Sorry. We do not have EMI options but you can pay through credit card and covert it as an EMI at a later stage by contacting your credit card company as every credit card company today has the option of converting the outstanding as EMI.
We have listed all products specification under the DESCRIPTION and Specification Tab under each product. You will also get the manufacturer link for each product under specification Tab.
You need to call APC toll free no and register the service request. Please make sure that you have required product details such as product sl. no. and model no. before you call them. Call center agent will take all details of your product & address and share you the case id. Once the case id is generated you will get service at your doorsteps within 48 hrs in case of A & B Class Cities and up to 72 Hrs in case of C class cities. Alternatively, you can also send them the email with all your unit details and your address details and with the narration of the issue. For Support Call 18001030011 or 18004254272 email : indiainfo@apcc.com
We are sorry. We cannot provide the nearest partner address other than Bangalore as we do not have access to it. You can either buy online from our store or call customer support for getting the nearest retailer details.
We are an official store who are focussing only on APC products and can give you more attention than the competitor. Buyers are not sure who will sell the product as it is not sold by Amazon directly and it solely depends on seller credibility which buyer may not aware of. We are better at the pricing in almost all cases. We provide additional warranty for most of the products which amazon cannot provide. We give personal attention in case of issue and see that it is resolved at customer place. A business customer can get the GST benefits by claiming the ITC. A business customer can make NEFT /RTGS payments for smooth accounting flow.
The price shown on our site is the basic value of the product without GST. When you add these products to cart you will get the final value by adding the respective GST and the delivery charges which is the final amount. The final amount varies on the product and location.
Coupon codes are available from time to time and changes based on offers. You can check current available coupon codes on the banners if it is common or you will get the special coupons if you are our regular buyer. If it is applicable in general, you will also get when you start chat conversation as welcome offer.
We have both online and offline store. You can drop into our store any point of time. Our Store address is given in the footer. You can buy all listed items from our physical store. Address : Essgi Infotech Private Limited Essgi Towers, #19, 6th Main Road, Maruthi Extn. Near Devaih Park Metro Station, Shrirampuram Bangalore - 560 021 India. Ph: 080-23426435 / 8884402380
You are requested to share the mail for any communication. We typically reply in 2-3 hours. our mail id is support@estorewale.com or 121@8884448844.com
It could happen because of internet failure or system issues. However, no need to be panic or to worry as you will get back the payment from the gateway company in next 48hours. If it does not happen, please share the details with the screenshot of your bank account deduction, so that we can get it corrected through gateway service provider.
Buyers are free to cancel the order anytime before shipping of the product. We have detailed refund policy please refer the same before requesting the refund.