Frequently Asked Questions
Are you an authorised website to sell APC products?
Yes. We are an authorised online partner of APC by Schneider Electric and sell their complete product range. You will find us listed among the official online partners on the APC website, and on each product page under the Buy Now section.
Is this website managed by APC by Schneider Electric?
This is an authorised APC partner store operated by Essgi Infotech Pvt. Ltd. to market and sell genuine APC products. It is not owned by Schneider Electric. You can watch a short introduction here: watch the video.
Is online ordering secure?
Yes. Every order is processed over a secure, SSL-encrypted connection, so your card and personal details are protected in transit. Payments are handled by trusted gateways and we never store your card information. For any concern, email [email protected].
Do you offer Cash on Delivery (COD)?
We currently do not offer Cash on Delivery. You can pay securely online by card, UPI, net banking or wallet, or use our offline options: UPI/QR scan, NEFT or RTGS.
Do you deliver to my PIN code?
Yes, we deliver across India through Amazon, Delhivery and India Post. Most UPS ship on the 10 kg surface plan. To confirm your location, enter your PIN code on the product page or check delivery services here.
Can I pay offline by bank transfer or UPI?
Yes. You can pay offline by NEFT/RTGS or by scanning our UPI QR code. The account and QR details are shown when you choose offline payment at checkout. After paying, please share the payment details along with your order ID to [email protected].
Can I get a better price on bulk, corporate or B2B orders?
Website prices are usually final, but we offer special pricing on bulk and corporate orders. Email your requirement, with your company name, address, GST number, product and quantity, to [email protected] and we will send you a quotation.
My tracking (docket) number is not working. What should I do?
Tracking activates once your shipment is handed to the courier, and their system can take a few hours (often by the next day) to show updates. Please check again the next day on our Track Your Order page. Local Bangalore orders are hand-delivered and may not have a tracking number.
Will I get GST input tax credit (ITC)?
Yes. You receive full GST input tax credit, provided you enter your correct GST number at checkout. If the GST number is missing or incorrect on the invoice, let us know as soon as you receive the product and we will correct it on priority.
Will I get a GST invoice?
Yes. Every order includes a genuine GST invoice showing our GST details. A hard-copy invoice is attached to the outside of the box, behind the address label. A soft copy is available as a small paid add-on (see the soft-copy invoice question below).
Which courier do you use?
India Post is our primary delivery partner and reaches every PIN code in India. We also ship by Amazon and Delhivery on surface transport. Air shipments (smaller items, except batteries) are sent by India Post Speed Post.
What payment options are available?
We accept all major credit and debit cards, net banking, wallets and UPI (including Google Pay) through our secure Razorpay gateway, plus offline options: UPI/QR scan, NEFT and RTGS.
Do you supply on GeM (Government e-Marketplace)?
Yes, we can supply selected products on the GeM portal (not all SKUs). Please share your requirement to [email protected] and we will take it forward.
What is your return policy?
All products are brand-new, factory-sealed and covered by the manufacturer warranty. If you face any issue, even on day one, please raise a service request with APC Support and their technician will repair or replace the unit; we are glad to help if you need assistance. Except under the Dead-on-Arrival policy below, products are not taken back once shipped.
What is the Dead-on-Arrival (DOA) and physical-damage policy?
We provide 21 days of Dead-on-Arrival support, including 1 day of physical-damage cover. For any issue within 21 days of the invoice date, you receive a brand-new replacement from the nearest APC service centre, usually within 3 to 4 working days of registering the request. The process is handled directly by APC.
What should I do if my product arrives physically damaged?
Every item is carefully wrapped over its original packing, so damage is rare. If it does occur, please report it to us immediately. A replacement from the nearest APC service centre is typically arranged within a week once you complete a few simple steps.
I have received a wrong or incorrect product. What should I do?
Please tell us within 48 hours of delivery at [email protected] or +91 95133 93373, quoting your order number along with a photo of the item and its model label. We arrange a free reverse pickup through our return agent, and once the item is back with us we either send the correct product or refund you in full, whichever you prefer. Please keep the product unused and in its original packing with all accessories and documents so the return can be accepted.
Can I get the refund before returning the product?
We are unable to refund before the product is returned, as the goods must first be back in our possession and verified. Once you hand the item to our return pickup agent and it reaches us and passes a short condition check, the refund is initiated within 24 hours to your original payment method; your bank or card issuer then takes its usual few working days to credit it. Where the return is due to an error on our side, such as a wrong item being shipped, the pickup is free and no cancellation or courier charges are deducted from your refund.
How do I track my order?
Once shipped, you receive an email with the courier name and tracking (docket) number. You can track your shipment any time on our Track Your Order page. Local Bangalore orders are hand-delivered and may not have a tracking number.
How soon do you ship my order?
Orders placed before 12 PM are usually shipped the same day; later orders ship the next working day. We are closed on Sundays and public holidays.
How long will delivery take?
Delivery time depends on your PIN code and the option chosen at checkout: typically 2 working days to Bangalore, Chennai and Hyderabad, and about 2 to 10 days elsewhere by surface transport. Air shipments of small items arrive in 1 to 2 days. Your estimated delivery time is shown at checkout.
What are the delivery charges for my PIN code?
Delivery charges are calculated automatically by distance and region at checkout. For a few remote or interior PIN codes the courier may levy an extra charge that is beyond our control; if so, we will inform you before shipping.
What is your refund and cancellation policy?
You can cancel any time before the order ships. A 5% cancellation charge applies to all cancellations and refunds. Orders cannot be cancelled once shipped; if a refund is still requested after shipping, the two-way courier charges also apply. Refunds are credited to your original payment method, usually within 10 working days.
Why is there sometimes a delay in the chat response?
We aim to respond as quickly as possible, but during busy periods there may be a short delay. If we miss your chat, we will call or email you back. Please leave your question in detail, with correct contact details, so we can help you fully.
Will I get a reply on WhatsApp?
Yes. We usually reply to WhatsApp messages within 2 to 3 hours, and often instantly.
Do you offer credit terms?
We do not offer credit to individual customers. For corporate customers, credit may be available subject to documentation, approval and credit sanction. Please email [email protected] for the process.
What is the warranty on APC products?
Most APC UPS come with a 2-year onsite warranty, including the battery; a few models carry a 1-year warranty, as shown on the product page. RBC batteries carry a 2-year carry-in warranty. Warranty starts from your invoice date, not the manufacturing date.
Do you offer EMI?
We do not offer EMI directly, but you can pay by credit card and convert the amount into EMI later through your card issuer.
Where can I find product details and specifications?
Full specifications are listed under the Description and Specification tabs on each product page, along with the manufacturer link.
How do I register a service request for a product issue?
Call APC's toll-free number with your product serial and model number ready. APC will log the request, share a case ID, and provide doorstep service, within 48 hours in A and B class cities and up to 72 hours in C class cities. APC support: 1800 103 0011 or 1800 425 4272, or chat at apc.com chat.
What is the APC UPS India customer care number?
For product support, warranty and service requests, APC by Schneider Electric India customer care is available toll-free on 1800 103 0011 or 1800 425 4272, or via APC's live chat at apc.com. For anything about an order placed with us — order tracking, GST invoice, payment or pre-sales help — contact APC Estorewale at [email protected] or +91 95133 93373.
Can you share APC dealer addresses near me?
We can share only our Bangalore store address, as we do not have access to other partners details. You can order online, or contact APC customer care for your nearest retailer.
Why buy from APC Estorewale instead of Amazon or Flipkart?
We are an official, APC-focused store, so you get genuine products, competitive pricing, extended warranty on many models, and personal support if any issue arises. Business buyers also get GST input credit and can pay by NEFT/RTGS for smooth accounting.
What is the final amount I need to pay?
The price on the product page is the base price (in some cases before GST). Your final amount, including any applicable GST and delivery charges, is shown in the cart and varies by product and location.
Do you have coupon codes?
Yes, coupon codes run from time to time based on ongoing offers. Any active code is displayed on the banners on our store.
Do you have a physical store I can visit?
Yes. We have both an online and a physical store, and you are welcome to visit and buy any listed item. Address: Essgi Infotech Pvt. Ltd., Essgi Towers, #19, 6th Main Road, Maruthi Extension, near Devaiah Park Metro Station, Srirampuram, Bangalore 560021.
What is the best way to contact you?
Email is best, at [email protected], and we usually reply within 2 to 3 hours. We also offer WhatsApp chat for pre-sales queries and clarifications. After-sales installation and technical support are provided directly by APC / Schneider Electric.
I was charged but did not get an order confirmation. What should I do?
This can happen due to a network or system glitch. Any failed-transaction amount is normally refunded by the payment gateway within 48 hours. If it is not, send us your order details with a screenshot of the bank debit and we will get it corrected through the gateway.
What if my product is not delivered within the estimated time?
Please tell us and we will escalate with the courier on priority. If it still is not delivered: (1) beyond 30 days of the estimate, we make a full refund, and request that you do not accept the item if delivered late, but return it to us; (2) if it is lost in transit, we send a replacement or refund, as you prefer; (3) if it is undelivered due to a wrong or incomplete address, unanswered calls or refusal, the order is treated as cancelled and refunded after the 5% deduction.
What is Premium (Express) Delivery and what does it cost?
Premium delivery is a personal, same-day service within Bangalore, delivering in about 5 hours for a charge over and above normal delivery. It is available until 2 PM and not on Sundays or public holidays. Choose the same-day option at checkout.
Can you tell me the manufacturing date of a product?
We are unable to track manufacturing dates: as a high-volume APC distributor, stock moves in and out daily. Please note that warranty starts from the invoice date (not the manufacturing date), and UPS products do not carry an expiry date.
Do you issue a warranty card?
No. Your invoice is the warranty proof, as it carries the product model and serial number. Warranty cards remain sealed inside the box, which we never open so that you receive a factory-sealed unit. You may also register the product on the manufacturer website for added assurance.
Can I order a unit manufactured in a specific month or year?
No. We cannot track or commit to a specific manufacturing date. If this is important to you, we suggest buying in person from a retail store where you can verify it physically. Orders placed with such conditions will be cancelled and refunded as per our policy.
What is the warranty on RBC batteries?
RBC batteries carry a 2-year carry-in warranty through the nearest APC service centre, from the date of purchase. Register a service request with APC, obtain a request number, then visit the service centre for replacement. Note that some issues may relate to the UPS itself and may also need servicing.
What does "carry-in" warranty mean?
With carry-in service, you take the product to the nearest service centre for repair or replacement. It typically applies to smaller items, which have a low failure rate.
How do I get a soft copy of my invoice?
A hard-copy invoice is attached to the outside of every box. A soft copy is available as a small paid add-on: order the soft-copy invoice here.
Can I change my delivery address or give the courier special instructions?
Once an order is handed to the courier, we cannot change the address or provide delivery instructions or specific time slots, as it is a third-party service. You may, however, speak with the delivery agent when they call you; any accommodation is at their discretion.
What if I miss the delivery agent's call?
If the agent cannot reach you or find your address, the delivery may fail. They usually try again and call once more. If it is still unsuccessful, the product is returned to us, and we refund the remaining amount after deducting the round-trip courier charges.
My order shows "undeliverable" in tracking. What should I do?
This usually means the delivery call went unanswered or was rejected, or the address is outside the courier service area. The order returns to us and is refunded after deducting the round-trip courier charges, as per our policy.
Can you share the delivery agent or courier contact details?
Most couriers operate through web and email systems, so we cannot share direct agent contacts. We can raise a request or email them on your behalf and await their response. Thank you for your patience.
Are there any payment-gateway charges?
Yes. For online payments through Razorpay, the transaction charges are borne by the buyer and vary by card and transaction, up to about 5%. To avoid them, use our offline option and simply scan the UPI QR code, which is safe and instant.
Product & Buying FAQs
Are the APC UPS and batteries sold here 100% genuine?
Yes. We are an authorised APC by Schneider Electric India partner store. Every UPS, RBC battery and warranty pack is 100% genuine, factory-sealed, and comes with the full manufacturer warranty and a GST invoice.
Which APC RBC replacement battery fits my UPS?
Match the battery to your UPS model number. For example, APC Back-UPS Pro BR1000G-IN and BR1500G-IN use the RBC124 / RBC144 cartridge, while 600VA to 1100VA Back-UPS models use a 7Ah/12V RBC2 battery. Share your UPS model on +91 95133 93373 and we will confirm the exact replacement battery.
How do I choose the right APC UPS (VA rating) for my devices?
Add up the wattage of the devices you want to back up, then pick a UPS that comfortably exceeds it. As a guide, a 600-700VA Back-UPS suits a Wi-Fi router and a single desktop, 1100VA suits a full desktop setup, and 1000-1500VA Back-UPS Pro models suit workstations. Tell us your devices and we will size it for you.
What is the difference between an online UPS and a line-interactive Back-UPS?
An online (double-conversion) Smart-UPS continuously delivers clean, pure sine-wave power with zero transfer time, ideal for servers and critical equipment. A line-interactive Back-UPS is more economical and is well suited to home and office PCs, routers and CCTV.
Do you provide UPS installation, battery replacement and AMC?
Yes. We offer UPS installation, genuine RBC battery replacement, onsite service and Annual Maintenance Contracts (AMC). Call +91 95133 93373 for details.
Do you sell genuine APC extended warranty packs?
Yes. We supply official APC extended warranty packs that add 1 to 3 years of genuine manufacturer cover. We will match the right pack to your exact UPS model or series.
How long will an APC UPS battery backup last?
Backup time depends on the connected load: a light load such as a router and modem can run for an hour or more, while a full desktop draws more power and runs for several minutes. A genuine APC RBC battery typically lasts 3 to 5 years before it needs replacing.
Shipping & Ex-warehouse Collection FAQs
Can I collect my order directly from your warehouse instead of paying for delivery?
Yes. We offer free Ex-warehouse Collection. At checkout, simply choose "Ex-warehouse Collection (Free)" as your shipping option and pick up your order in person, with zero delivery charges.
Where can I collect my order in Bangalore?
You can collect your order from our warehouse at Essgi Towers, #19, 6th Main Road, Maruthi Extn., Bangalore 560021.
Is warehouse collection really free?
Yes, Ex-warehouse Collection is completely free. By collecting your order yourself, you save 100% of the shipping and courier charges.
What are your warehouse collection timings?
You can collect your order Mon-Sat, 10:00 AM to 6:00 PM. We are closed on Sundays and public holidays.
How will I know when my order is ready to collect?
Once your order is packed and ready, our team will notify you by phone, WhatsApp or email (you can also reach us at +91-9513393373). Please wait for our confirmation before visiting so there is no waiting at the counter.
What should I carry when collecting my order from the warehouse?
Please bring your order number and the 6-digit collection OTP that we email you. For high-value orders above Rs 15,000, you must also carry a valid original photo ID proof and an address proof, which are mandatory and must be shown before the ordered product is handed over. Your order number is included in your order confirmation email.
What is the collection OTP and how do I get it?
Every Ex-warehouse Collection order is released against a 6-digit OTP. We email the OTP to the email address used on the order, and you can also request or re-send it yourself from your order page under My account. Simply share the OTP with our warehouse team at the counter: once it matches, your order is handed over and marked completed. For your security the OTP is sent only to your order email address and is never shown on the website, so please do not share it with anyone else.
Is ID proof and address proof mandatory for Ex-warehouse collection?
Only for high-value orders. If your order value is above Rs 15,000, showing a valid original photo ID proof and an address proof is mandatory before the ordered product is collected, and our warehouse team will verify both documents at the time of handover. Accepted ID proofs include Aadhaar, Passport, Driving Licence or Voter ID; address proof can be Aadhaar, a utility bill or a bank statement. For orders of Rs 15,000 or less, no documents are needed, the collection OTP alone is enough.
Can estorewale refuse to hand over an order at the warehouse?
Yes. estorewale reserves the right to deny Ex-warehouse collection if the collection OTP does not match, or, on high-value orders above Rs 15,000, if the documents produced are incomplete, appear invalid, or do not match the name and address on the order, or for any other reason beyond our reasonable control. Our warehouse team's decision on OTP and document verification is final, and no arguments or disputes are entertained at the counter. If collection is declined, our support team will get in touch with you to resolve the matter.
Can I choose warehouse collection for any product?
Most products can be collected from the warehouse - just select "Ex-warehouse Collection" at checkout to save on shipping. A few items are collection-only (no delivery), which is clearly marked on the product page.
What does "Ex-warehouse collection only" on a product mean?
A small number of products are available only for warehouse collection and cannot be shipped. For these, collection is selected automatically at checkout and the whole order is collected from the warehouse.
Will I still receive a GST invoice if I collect from the warehouse?
Yes. You receive a proper GST invoice for every order, whether it is delivered or collected. All our prices are GST-inclusive.
How will my product be packed for collection?
Products are supplied in their original factory-sealed manufacturer packing only. No additional or extra packing is provided for Ex-warehouse collection, so please inspect the packing at the time of collection and carry suitable transport for the item.
Do you offer open-box delivery where the courier opens the product at my doorstep?
No. Open-box delivery, where the delivery agent opens the package and demonstrates the product before leaving, is not available. Our courier partners deliver shipments sealed and are not authorised to open, unbox or demonstrate products at your doorstep. Every item is dispatched brand-new in its original factory-sealed manufacturer packing, is 100% genuine and carries the full manufacturer warranty. Before accepting the parcel, please check the outer packaging: if there is no sign or mark of the box having been opened and the seal is intact and undamaged, you can safely accept and open it yourself. We strongly recommend recording a single, continuous video from the moment you accept the delivery through to opening the product, without any cuts. This video is your proof. If you notice any transit damage, a missing item, a tampered seal or any sign that the box was opened, do not worry, simply report it to us at [email protected] or +91 95133 96931 within 24 hours of accepting the parcel along with the video proof, and we will resolve it promptly under our support and warranty process.