The short version
Everything we ship is brand-new and factory-sealed, and carries the full APC by Schneider Electric manufacturer warranty from the date on your invoice.
We do not take products back because you changed your mind. We do replace or refund a unit that arrives dead, arrives damaged, or is not the item you ordered — and you can cancel any order before it is dispatched.
Cancelling before dispatch
You can cancel at any time before your order ships. A cancellation charge of 5% applies to all cancellations and refunds.
Once an order has shipped it cannot be cancelled. If a refund is still requested after dispatch, the two-way courier charges apply in addition to the 5%.
Dead on arrival (21 days)
We provide 21 days of dead-on-arrival support from the invoice date, which includes 1 day of cover for physical damage.
For any issue raised within that window you receive a brand-new replacement from your nearest APC service centre, usually within 3 to 4 working days of the request being registered. The process is handled directly by APC.
Damaged in transit
Every item is wrapped over its original packing, so transit damage is rare. If it does happen, tell us immediately — the physical-damage cover is 1 day from delivery, so please do not wait.
Send us your order number with a photograph of the item and its model label. A replacement from the nearest APC service centre is typically arranged within a week once a few simple steps are completed.
Wrong item delivered
If we ship the wrong product, that is our error and it costs you nothing. We arrange a free reverse pickup through our return agent, and once the item is back with us we either send the correct product or refund you in full — whichever you prefer. No cancellation charge and no courier charges are deducted.
Please keep the product unused and in its original packing with all accessories and documents, so the return can be accepted.
Late, lost or undelivered orders
If your order has not arrived, tell us and we will escalate with the courier on priority.
If delivery runs beyond 30 days from the estimate we refund you in full, and we ask that you do not accept the item if it arrives late but return it to us instead. If a shipment is lost in transit we send a replacement or refund you, as you prefer.
If delivery fails because the address was wrong or incomplete, calls went unanswered, or the parcel was refused, the courier returns it to us. The order is then treated as cancelled and refunded after the 5% deduction and the round-trip courier charges.
What we cannot take back
Apart from the cases above, products are not taken back once shipped. We do not accept change-of-mind returns.
If a product develops a fault, it is covered by the manufacturer warranty rather than by a return. Raise a service request with APC Support and their technician will repair or replace the unit. We are glad to help you through that process.
Our right to cancel an order
estorewale management reserves the right to cancel any order, before or after it has been confirmed, where we are unable to supply it as sold. This includes a pricing or specification error on the website, a product or service that is no longer available, and technical faults affecting the store, the payment gateway or the order system.
Where this happens we will contact you as soon as we know, and the full amount you have paid is refunded to your original payment method. No cancellation charge is deducted, because the cancellation is ours and not yours.
Wherever it is possible to do so, we will first offer you the corrected price or an equivalent product, so that the decision stays with you.
How refunds are paid
We cannot refund before the product is back with us, because the goods must first be in our possession and verified.
Once you hand the item to our pickup agent and it reaches us and passes a short condition check, the refund is initiated within 24 hours to your original payment method. Your bank or card issuer then takes its usual few working days to credit it. Refunds are normally completed within 10 working days.
If a payment failed but your bank was debited, the payment gateway normally refunds it within 48 hours. If it does not, send us your order details with a screenshot of the debit and we will get it corrected through the gateway.
Warranty is separate from returns
Most APC UPS carry a 2-year onsite warranty including the battery; a few models carry 1 year, as stated on the product page. APC RBC batteries carry a 2-year carry-in warranty, which means you take the battery to the nearest APC service centre for replacement.
Warranty runs from your invoice date, not the manufacturing date. Your invoice is the warranty proof — it carries the model and serial number — so no separate warranty card is issued.
How to raise a request
Please raise returns, damage claims and refund requests on WhatsApp at +91 95133 93373, or by email at [email protected].
We handle these in writing on purpose. It leaves both of us a dated record of exactly what was agreed, with your photographs attached, so there is nothing to misremember when the replacement or refund is processed weeks later. You are welcome to call us about anything else.
Quote your order number, and for a damage claim include a photograph of the item and its model label. Because the physical-damage cover is 1 day from delivery, please send it the same day rather than waiting for a reply.
We are open Monday to Saturday, 09:30 to 18:00 IST.
This policy applies to orders placed on apc.estorewale.com. Prices shown on the site are GST-inclusive; delivery is charged separately.